Center for Competitive Skills is committed to providing high-quality services that meet or exceed the expectations of our stakeholders. We strive to continuously improve our processes, services, and the effectiveness of our Quality Management System.

Our Commitments:

  • Stakeholder Focus: We are dedicated to understanding and meeting the needs of our stakeholders, including beneficiaries, donors, partners, and employees.
  • Quality Excellence: We are committed to delivering services that are of the highest quality, consistent with ISO 9001 requirements, and relevant standards.
  • Continuous Improvement: We continually improve our processes, services, and QMS through regular monitoring, measurement, and analysis of our performance.
  • Employee Engagement: We value and empower our employees, providing them with the necessary resources, training, and support to achieve our quality objectives.
  • Ethical and Transparent Practices: We conduct our activities with integrity, transparency, and accountability, adhering to ethical standards and legal requirements.
  • Community Impact: We aim to make a positive impact on the communities we serve, contributing to their development and well-being.

Our Quality Objectives:

  • To enhance stakeholder satisfaction through improved service delivery.
  • To achieve and maintain ISO 9001 certification.
  • To reduce waste and inefficiency in our processes.
  • To provide relevant training and development opportunities for our staff.  

Communication of the Quality Policy:

This Quality Policy is communicated and understood within the organization. It is available to all stakeholders and is reviewed periodically to ensure its continued suitability and effectiveness.

Dr. Mirela Andoni
Executive Director